At Backlinksmonitor.net, we prioritize customer satisfaction and strive to provide the best possible service. This refund policy outlines the terms and conditions under which refunds are issued for our backlink monitoring tool.
We encourage all users to carefully review this policy before making a purchase.
Eligibility for Refunds
- All paid plans (Essential, Pro, Business, and Enterprise) are eligible for refunds.
- Refunds are available for customers who experience significant technical issues that our support team cannot resolve.
- Users who find our service does not meet their needs may also request a refund within the specified timeframe.
Refund Request Timeframe
- Refund requests must be submitted within 30 days of the initial purchase date for monthly plans.
- For annual subscriptions, refund requests must be made within the first 30 days of the subscription period.
- Pro-rated refunds are not available for partial use of annual subscriptions beyond the 30-day window.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- After the full use of the 14-day free trial period
- Violation of our Terms of Service
- Chargebacks or payment disputes initiated with your bank or credit card company
- Insufficient funds or declined payments
Refund Process
To request a refund:
Step 1: Contact our customer support team at support@backlinksmonitor.net
Step 2: Provide your account details and reason for the refund request
Step 3: Our team will review your request within 2 business days
Step 4: If approved, refunds will be processed within 5-7 business days
Step 5: Refunds will be issued to the original payment method used for the purchase
Refund Exclusions and Limitations
- Any third-party services or integrations purchased through Backlinksmonitor.net are subject to the refund policies of those respective providers.
- We reserve the right to issue partial refunds or deny refund requests in cases of excessive usage or abuse of our services.
7. Changes to the Refund Policy
Backlinksmonitor.net reserves the right to modify this refund policy at any time. Any changes will be communicated via email to all active users and posted on our website.
Continued use of our services after such changes constitutes acceptance of the new policy.
8. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer support team:
Email: support@backlinksmonitor.net Support Ticket: Submit a ticket
We are committed to fair and transparent practices and will promptly and professionally address all refund requests.